Industry Expertise
Avalon Media has served a wide range of industries and successfully completed many projects over the years. Our partners range in size from start-up companies to Fortune 100 corporations. A sampling of our project history follows. For references and samples of our work, please feel free to contact us.

Technology
Developed courseware, online and paper documentation for the following types of businesses:

• Hardware (aerospace and commercial products)
• Semiconductor (wafer fabrication through assembly)
• Software (both customer-specific and commercial)
• Networking (single through multi-tiered architectures and products)
• EDI (Electronic Data Interchange) and Modular Automated Trading Transactions (MATT)

Internet
Developed courseware, policies and procedures, disaster recovery and paper documentation for the following types of businesses:

• Application Service Providers
• General Internet / Intranet / Extranet software (e.g., email, web browser, telnet, ftp, terminal, search agents, HTML generation UIs, etc.)
• eCommerce / eBusiness / eProcess
• eBusiness Framework Solutions
• Internet Backbone Providers
• Internet Security
• Internet Service Providers

Wireless
Working with both wireless carriers and software manufacturers, developed design documents, student and instructor guides, and PowerPoint presentations for the following products:

• Wireless Carrier Call Centers
• Wireless Programming Software

Engineering & Manufacturing
Developed courseware, online and paper documentation for the following types of businesses:

• Aerospace
• Electronic Components
• Locomotive Switching Systems
• Internet Security (both hardware and software enabled)

Automotive
Working with dealers, sales managers and automotive consultants, assisted in the development of the following training program:

• Total Quality Sales Management (TQSM) for Auto Sales Managers and Sales Associates

Insurance
Developed courseware, customer newsletters, online help and paper documentation for the following types of software applications:

• Personal Lines
• Commercial Lines

Healthcare
Developed courseware for the following types of businesses:

• HMO Call Centers
• Medical Billing
• Hospitality: MRP

Veterinary
Working for a leading Southern California Veterinary Emergency Clinic, developed technical newsletters for Veterinarians addressing the following treatments:

• Emergency and Cancer Treatments
• Burn Treatment
• Dysplasia

Hospitality
Developed courseware and delivered training for the following industries:

• Airline
• Food & Beverage
• Retail
• Travel

Accounting/Financials
Developed help files, courseware, and paper documentation for the following types of software applications:

• General Accounting Systems (e.g., GL, SL, AP, AR, PO, etc.)
• SAP
• MRP
• Auto & Mortgage Loan Processing

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